How do I track my order?
You will be sent an email once your goods have been dispatched with a tracking reference.
What happens if you can’t fulfil my order?
If they cannot fulfil your order, they will do their best to contact you as quickly as possible to resolve the issue. You may choose to continue with the order and wait for delivery into their distribution centre, or you may decide to cancel your order. If you do cancel an order because of their mistake they will refund the product and delivery charge in full.
What is the payment method?
Cherry Lane Garden Centres accepts Visa, MasterCard, Maestro, American Express, and PayPal.
What is the cancellation policy?
When you purchase order online or by phone you have a statutory right to cancel your order at any time up to 14 calendar days from the day after you receive the goods, without any reason. It is their responsibility to supply you with goods that meet your consumer rights. If you have any concerns that they have not met their legal obligations, please contact them. If your order consists of multiple goods, the 14 calendar days period runs from when you get the last of the batch. This 14 calendar day period is the time you have to decide whether to cancel, you then have a further 14 calendar days to actually send the goods back, for a full refund. Please select the return reason with the Order Cancellation Form here when returning the item(s).
It is the responsibility of the customer to show that you have cancelled your order in accordance with the “Consumer Contract Regulations 2013”, i.e. either used the Order Cancellation Form here or set out clearly your intention to cancel. See their ‘Online Returns Policy’ below for additional information.