HOW CAN I CHANGE MY DELIVERY ADDRESS?
You can update your delivery address prior to dispatch in My Account and ‘MY ORDERS’. If your item has dispatched, feel free to contact them and they will be happy to assist you with this.
If I ORDER SEVERAL TIMES,WILL THEY BE DELIVERED AT THE SAME TIME?
As long as all your items are with the same carrier, and the difference in lead times isn’t too much, grouped delivery will automatically be applied at the checkout but this isn’t something you can opt for.
Why has my payment failed?
They accept Visa Credit, Visa Debit, MasterCard. Make sure your card details are correct and your billing address is in the UK or Ireland. If it still isn’t working, please contact your bank.
When will I see my refund in my account?
Your refund should appear almost immediately, but it can vary depending on your bank and the type of card you used. Check out our returns and refund page for more info.