What is the payment method?
NinetyPercent accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Where do you deliver?
NinetyPercent delivers worldwide.
When will I receive my package?
NinetyPercent aim to dispatch all orders received by 4:00 pm the same day with next day delivery only inside the United Kingdom, Standard 3-4 Days Delivery in Europe & Standard 5-10 Days Delivery (excludes weekends and bank holidays, subject to stock).
How can I check my customs fees?
Unfortunately, they have no control over these charges and cannot predict what they may be, so they are unable to offer any assistance on these processes. To avoid any surprises, they advise that you check any customs formalities and the import charges before ordering products to be delivered to your country. NinetyPercent can assist you with information relates to the Product or order which you may need in order to arrange customs clearance.
I’m missing an item from my order, what should I do?
In the unfortunate event you find missing one of your items, please email firstname.lastname@example.org or call their customer support +44 (0) 3300 010628 Mon to Fri 9 am - 5 pm and they will get back to you as soon as possible.
How to make an exchange?
You can fill out the exchange part of the slip within your package and return to them with the item. Alternatively, you can contact them via email, online chat with your order reference to hand and they will happily help you with your exchange (subject to stock availability).
What is your return policy?
Please return your items within 14 days of receiving them, unworn with all labels intact and is well packaged. Once they receive the items, they will process your refund within 7 days and credit your original payment method.
Ensure the goods are well packaged with your order number and the words ‘Returned Goods’ clearly written on the outside of the packaging.
If your item is returned to them in an unsuitable condition or outside of the 14-day return policy, they reserve the right not to refund you. If you want these returned to you, they may request that you cover the delivery cost.