What is RAID payment method?
RAID accept VISA, Mastercard, American Express and PayPal.
Do you ship worldwide?
Yes, they ship worldwide.
What is RAID return policy?
You can return any item for a refund within 28 days of receiving the delivery of your original order.
If you return an item within 28 days, they will refund the price you paid for your item – this includes sale priced items, excluding the delivery charges (it costs us to get the package to you).
If you return an item after 28 days, although they don’t have to refund you, they may instead, and at their discretion, give you a RAID gift voucher (or store credit) for the amount equivalent to the price you paid for the item (excluding all shipping charges).
Can I cancle my order?
As soon as you place your order, they’re on it – they know you need it fast.
Unfortunately, this means they will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.
Can I exchange an item which I have order?
Due to the volume of orders they ship, they’re unable to provide you with an exchange service. If you wish to exchange an item, you will need to place a new order and process this order in the normal way, to ensure your item is available and in stock.
Once your original order is returned, and providing it meets their returns criteria, your refund will be processed in accordance with their refund policy.
How long will my refund take?
They get it, waiting for a refund can be a pain. But please hang in there while they work on it for you. A typical refund will take up to 14 days; that’s 7 days from you returning your order, them processing it, followed by 7 days for it to make its way through the banking system.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
If you’ve waited more than 14 working days from the day you returned your item and have received no email from them then please get in touch by going to them.