What is the payment method?
Smallable accepts VISA, Mastercard and PayPal.
How long will it take for my order to dispatch?
In theory, any order placed before 11h is processed the very same day. Nevertheless, the preparation and processing time of an order may take longer according to articles, and require between 1 and 2 working days. As soon as your order is ready to be dispatched, you will receive an email of confirmation, from that moment, you can take into account the times given by the transporters.
Can I find the details of my order?
You can find the details of your order, but also of previous orders, by logging onto your Smallable account. Go to the section “My orders”. Here you can find order details and invoices, and print them if you so wish.
What do I do if something is damaged or missing from my item?
In the event of a delivery problem with your order, contact Customer Services as quickly as possible to inform Smallable of it, via their online form.
Can I ask for the refund of my credit note?
You can request a refund of your credit note at any time during its period of validity. Smallable is committed to refunding you by re-crediting your bank account within 30 days.
What happens to my items when they are returned?
Upon reception of your return parcel and the validation by their services, you will receive a confirmation email of your item having been returned. Next Smallable will create a credit for the amount which will appear in your online account. You will also receive a confirmation email for this credit.