What should I do with my discount code?
Simply add any applicable items to your basket and enter the discount into the code box to get a promotional code. The code box can be found in your basket.
Can Ultimate Outdoors assist me with a discount code that isn’t working?
There may be a minimum spend requirement, specific goods may be excluded, or the discount may not be usable when combined with other offers or discounts.
What is the payment method?
Ultimate Outdoors accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Where does Ultimate Outdoors deliver?
Ultimate Outdoors delivers to the United Kingdom.
Is it possible to cancel or amend an order that I have placed?
Ultimate Outdoors have a brief window (typically a few hours) in which Ultimate Outdoors can cancel an order; however, Ultimate Outdoors can never amend an order unless in rare cases to enhance the delivery.
How can I find out whether there is any stock available?
Contact customer service or your local store for further information. Ultimate Outdoors members of the team will be delighted to assist you.
What happened to my order?
Once your order has been shipped, Ultimate Outdoors will send you an email and a text message to let you know. To get the most recent update on your purchase, please log into your account at https://www.ultimateoutdoors.com/members/orders. Alternatively, you can access the most recent tracking information by using the tracking URL Ultimate Outdoors included in your despatch email.
Why have Ultimate Outdoors decided to cancel my order?
Your order has been cancelled. Ultimate Outdoors must cancel your purchase if the item(s) you ordered are out of stock at the time of packing. Depending on your payment method, please allow up to 5 business days for your return. Ultimate Outdoors customer care personnel will not be able to tell you whether a product is returning or not, so take a look at Ultimate Outdoors ‘New In’ section to see if anything catches your eye.
Is it possible to place an order over the phone?
If you are unable to order through the website, please contact Ultimate Outdoors at 0161 393 7062 to speak with a member of Ultimate Outdoors Customer Care team. If one of Ultimate Outdoors advisors is unable to process your order, Ultimate Outdoors will arrange for a member of staff to contact you.
I’m unable to place my order?
If you receive an error message, please contact Ultimate Outdoors customer service team with as much information as possible about the problem, including the error message you received, and Ultimate Outdoors will do everything Ultimate Outdoors can to remedy it as soon as possible.
I’d want to learn more about a product?
Please look at the important features tab on the item you’re interested in. Please contact Ultimate Outdoors if you require additional information on a certain product, and Ultimate Outdoors will do our best to assist you.