What is the payment method?
Virgin Balloon Flights accepts major debit/credit cards and PayPal.
Is hot air ballooning safe?
Hot air ballooning is an extremely safe activity, which is highly regulated in the UK with strict safety guidelines. Virgin Balloon Flights are licensed by the Civil Aviation Authority and all of their hot air ballooning pilots hold full commercial pilot’s licences. They also use the latest equipment and have the most modern fleet of balloons operating in the UK has spent more than £1 million since 2005 on balloons and baskets alone.
What if I want to cancel or change my flight?
You can cancel off a flight up to seven days before online at virginballoonflights.co.uk and up to three working days before by post or email. After these times you will need to attend the flight unless there are extenuating circumstances, such as a medical matter for which Virgin Balloon Flights may require documentation from your doctor or health practitioner.
I saw another balloon flying in the area, so why was my flight cancelled?
Their pilot’s decision whether to fly is not related to what other balloonists decide. Virgin Balloon Flights pilots consider all the weather factors and make their own decision, always putting your safety first. The other balloon could have had better shelter at take-off from the wind on that particular wind direction. It might be a private balloon and they can legally fly in much poorer visibility than balloons on public transport licences like ours. Private balloons are also generally a lot smaller and therefore easier to inflate and land.
Can I get a refund if I change my mind?
If you do change your mind about wanting to do a balloon flight, you can get a refund as long as it is within the 14 days of purchase and you have not already booked onto a flight. If it is more than 14 days since you purchased your flight vouchers, as long as you haven’t yet booked onto a flight and your voucher is still within its validity, you can exchange them for any of their Gift Extra products of the same value.