Wacoal Discount Code 2024

Wacoal accepts VISA, Mastercard, Maestro, and PayPal.

Wacoal ships within the countries that are available during the checkout process.

All of their parcels are delivered by Royal Mail. Their Standard Delivery option costs £3.50 or is FREE when you spend over £50 and will be delivered within 3-5 working days from dispatch. For those times when you can’t wait for your items, their Express Delivery option costs £5 and will be delivered within 1-2 working days from dispatch.

They try to be super quick on sending your order out to you, and often it will not be possible to change the delivery address. However,  please contact their Customer Service Team by email at customerservice@wacoallingerie.com, and they will do their best to help.

Under normal circumstances, Royal Mail delivers within 3–5 working days from dispatch for standard delivery, which in most instances is still being achieved. However, in some instances, they have experienced slight delays with Royal Mail. Therefore, they would please ask you to allow 5–10 working days from dispatch for standard delivery and 1–2 working days from dispatch for express orders.

Once your order has been placed, they work hard to get this out to you as quickly as possible, which means it isn’t possible for them to make changes to your order. However, if your order is still in their warehouse, they may be able to cancel it so you can place a new one instead. Please contact them as quickly as possible so they can do their best to help you.

Firstly, please let them sincerely apologise. They pride themselves on the quality of their garments, so they are very disappointed to hear your item(s) haven’t met your expectations. Please contact their customer service team as soon as you discover a fault or issue, and they’ll endeavour to sort any issues out right away. For more information on faulty returns, please read their full Delivery & Returns FAQs.

They’ve tried to make their returns process as easy as possible with just three steps:

* Returns Form:
Simply fill out the returns form that was enclosed in your order, telling them which items you are returning, and include this with the garments you are sending back to them. Their delivery bags have an additional sticky strip, so you can use this to easily package them up.

* Label:
Peel off the pre-paid label from your returns form and put it on your parcel (ensuring you cross out the original delivery label on the bag, so it’s clear for Royal Mail).

* Postage Receipt:
Take your parcel to your most convenient post office branch, and they will do the rest. You will be given a postage receipt, make sure you keep this safe until you’ve received your refund as this is your proof of return.

OR

* Royal Mail Click and Collect Service:
You can use Royal Mail’s collection service for a small fee (60–80p). Arrange a collection, and Royal Mail will come to your house to collect the parcel. Simply enter the tracking number listed on your return label and advise the parcel’s weight. Once you have entered the address details of where you’d like the parcel collected, a choice of collection dates is given.

Once they’ve received your parcel, they will try their best to process your refund within 3 working days and send you an email to let you know once this has been done.

Please note that it may take a further 5–10 days for your bank to process the refund; this is unfortunately out of their control. Your refund will be credited to the same card you used to place the order.

Please return your unwanted item(s) to them within 90 days of receiving them. Items must be returned in re-sellable condition: unworn, unwashed, and with all labels and tags still intact. Items must be tried on over your own underwear for hygiene reasons. Items can only be returned if the protective hygiene seal has not been removed.

Yes, please make sure you obtain proof of postage with a tracking number for any parcel you are returning to them. This will help them quickly resolve any issues that may arise related to late and lost returns.

When a card is lost, stolen, or cancelled, they can still refund it, as long as the account is still open. However, for security reasons they can’t process your refund to a different card.