How do I place my order?
Ordering online from ZAFUL.com is easy When viewing an item, simply select the size, colour and quantity needed and then click ‘ADD TO BAG’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order.
What kind of payments does Zaful accept?
Zaful accept the following forms of secure payment:
(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.
(3) Credit Card Directly
(4) Western Union
(5) Wired Transfer
(6) ZAFUL Gift Cards
How much does shipping cost?
Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose (they offer Flat Rate, Standard shipping and Expedited Shipping options)
The destination country that the package ships to
The number of items you order, as well as the total weight and volume (size) of the package.
Their advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
How can I track my order?
As soon as Zaful are ready to ship your order, they will send you an email with the corresponding delivery information. After that, you will be able to track your order under “My Orders” when you log in to your Zaful account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
How long can items be stored for in my shopping bag?
The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.