What is the payment method?
ALLSAINTS accepts VISA, Mastercard, American Express, Amazon Pay and PayPal.
Do you ship internationally?
Yes, they currently ship to over 220 destinations globally with their shipping partners DHL and DPD. Please note, orders will arrive within 5-7 working days, whilst outlying areas may take longer. They ship outside of the EU on a Delivery Duty Unpaid (DDU) basis. Prices are exclusive of all taxes and duties. UK VAT is not charged.
Do you offer a click and collect or store transfers?
No, but they are currently working towards offering this service. they do however offer a DPD pick-up service on their UK checkout which means you can collect your order from a pick-up destination of your choice. Their international shipping partners also offer in-flight options to have your order delivered to a pick-up shop of your choice where available.
Why has my order been cancelled?
Unless you have asked them to cancel your order, they will only ever cancel orders when they run out of a particular item. If this does happen, please accept their apologies. they hope they can help you find a suitable alternative, and you will be refunded via your original method of payment. Please allow a few working days for the funds to reflect in your account.
What is the is ALLSAINTS retrun policy?
For a full refund, please return your online order in its original condition to their Distribution Centre within 14 days of receiving. This applies to full-price and sale purchases. UK domestic orders will include a free returns label unless your order contains a fragrance product exchange your purchase for a different colour variation or size within 28 days of purchase. You can also exchange for a gift card. Items received outside of their 28 day return period will be returned to you. Returns will be processed within 48 hours, this may vary during busier periods. You’ll be refunded to your original form of payment.