How do I cancel my booking?
You can easily cancel your booking on the Manage Booking section of their website. Once logged in, click the cancel option from the menu and follow the steps. They will give you the chance to review your cancellation policy before proceeding with the cancellation. Depending on the car rental company you booked with, you can cancel for a full refund up to 24 or 48 hours before your pick-up time. If you chose to pay a non-refundable deposit, this will not be refunded. If you cancel less than 24 or 48 hours before your pick-up time, a cancellation fee will apply as stated in your cancellation policy. Once the pick-up time has passed on the reservation, cancellations are unfortunately not possible. If you had additional insurance on your booking, this will cancel automatically when you cancel your car rental.
Can I change my booking?
Yes, you can change your booking by going to the Manage Booking section of their website. Once logged in, click Amend / Update Booking. Here you can request a name change, add optional extras, change vehicle, dates, times or location, as well as update your flight number. Changes are based on availability and can be made up of your pick-up time. After the pick-up time has passed, changes will not be possible. They do not charge an administration fee if you make a change to your booking. However, any changes made are likely to change the price of your booking. Most changes require a rebook where a new booking is created, and prices will depend on the rates and availability at the time of change, rather than what the rates were when the booking was originally made. They always recommend making any changes as soon as you are aware of them as prices generally go up the closer you get to your pick-up date. Any funds you have already paid for your car rental will be transferred to the new booking in the rebooking process. You will only be charged or refunded the difference in the price, rather than having to pay the full amount again.
Can I book without a credit card?
Yes. When booking online you can use a debit card for the payment. You can also use a card that is not in the same name as the main driver when making payment online. However, when picking up the rental car the main driver needs to bring a credit card in their own name with enough funds to cover the excess amount. If the main driver cannot present this at the rental desk, the car might not be released. In such cases, no refund will be made. Your rental conditions will outline which credit cards are accepted by the rental agent.
A few rental companies will allow you to rent with a debit card in certain locations. When you make a search for a car online, click the Important Information button on the option you are interested in. In the Payment section under Debit and Credit Card Information, you can see if the rental company will allow you to use a debit card for pick-up. If it does not specify that debit cards are accepted, you will not be able to rent without a credit card in the main driver’s name.
What is your cancellation policy??
The cancellation policy and cancellation fee can vary depending on the car rental supplier and the option you have chosen. Please read your cancellation and no-show policy before proceeding with a reservation to make sure you are happy with the option. Below is an overview of the different cancellation policies offered. Remember that cancellations and changes are not possible once the pick-up time has passed on the reservation. This applies to all bookings.
