What is the payment method?
Aw Cycles accepts the major Credit Cards including VISA, Mastercard, and American Express.
Do you ship outside the UK?
Aw Cycles do not ship out of the UK for the moment as they are concentrating on the UK market.
What is the cost of delivery?
Standard Delivery via Royal Mail is free for UK Mainland addresses on items over £10 except for oversized or overweight items. Next day delivery orders must be in by 2 pm so we can get them to the courier. Orders made after 2 pm will be processed with the orders for the following day.
Can I cancel the order?
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel the contract between you and Aw Cycles within 14 days of delivery without giving a reason unless the product is a custom order/ bespoke order. The cancellation period will end after 14 days starting the day after you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the Product you ordered. Where you order multiple Products in one order or a Product is delivered in separate parts, lots of pieces, the cancellation period will end after 14 days starting the day after you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the last Product, part, lot or piece that makes up your order. To exercise the right to cancel, you must inform Aw Cycles of your decision to cancel your contract with them by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact the Customer Services team.
What if I received the faulty product?
If you are returning the Products to us because they are faulty or misdescribed, Aw Cycles will refund the price of the Product in full; any applicable delivery charges. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy or these terms and conditions of sale. They will refund you only through the payment method used by you to pay.
What is the return & refund policy?
Aw Cycles want you to be happy with every purchase which is why we offer a no quibble, satisfaction guaranteed Returns policy.
Aw Cycles will accept returns sent at the buyer’s expense, unless the wrong item is sent or the item is faulty in which case they will refund reasonable postage incurred. Please use the returns form on the rear of your invoice when returning goods.
Please fill in the returns form included in your order or print a new one here. Include the Returns Form with the product and post to:
AW Cycles 110 Henley Road Caversham Reading RG4 6DH
You can return items to us in accordance with the returns policy described in this section.