How long does delivery take?
Most items ship on a trackable 24 hr/next working day service. Sometimes shipments slightly further afield such as Northern Ireland, Isle of Man, Channel Islands and Scottish Highlands and Islands will take slightly longer and may take up to 48-72 hours dependant on location. All European orders are sent via Euro 48 service. Beyond Europe, they use the International Scheduled service. They may use alternative carriers if they need to depend on the volume of parcels to be sent.
What is your online return policy?
They want you to be delighted every time you shop with www.baytree-interiors.co.uk so they have a ‘no quibble’ return policy. You have a right to cancel in writing any order placed on their website up to 14 (fourteen) calendar days from the date of receipt. As long as they receive the returned item they’ll exchange or refund it. They will cover the return delivery cost if the item was sent to you in error, or if the item is faulty, damaged or defective. Otherwise, the costs fall to you. This returns policy does not affect your statutory rights.
If your quote for returning an item exceeds £10.00 please contact them and they can possibly arrange to have it collected. The charge for collecting small items would be £10, to be deducted from any refund. Larger items will be charged at freight rates and they will have to get quotes. They will agree on this with you before any arrangements are made. Please note they cannot arrange collections from overseas locations.
How long does it take to process my refund?
They try to process returns as quickly as possible but in any case within 14 working days from receipt. Any refund will automatically be issued to the card used in the original transaction or the Paypal account used. If they cannot offer an acceptable replacement they will automatically refund you and let you know via email.
Where should I send my returns?
If you are returning goods for refund or exchange please send them to:
Baytree Interiors, Hill House, Oak Tree, Burneston, Bedale, North Yorkshire, DL8 2JW, UK.
What is the payment method?
Baytree Interiors accepts Visa, MasterCard, American Express, and PayPal.