How can I pay for my booking with Budget Family Breaks?
Full payment will be taken at the end of the booking process by either a credit or debit card. They accept Visa, MasterCard, Visa Debit (Delta), Visa Electron and Paypal. They are unable to accept personal cheques.
Please note: Budget Family Breaks uses the merchant ID ‘HXPAYMENTS.COM’. Once you have made your booking and payment has been taken from your account, ‘HXPAYMENTS.COM’ will appear on your bank statement alongside the amount taken for your booking.
How can I cancel?
Should you need to cancel your booking once confirmed, the party leader must let them know immediately. Cancellations must be made through Budget Family Breaks at Holiday Extras and are subject to the following conditions and charges (based on the total cost of your booking):
*Cancellations made within 36 hours of your reservation - 100% cancellation fees apply
*Outside of 36 hours and up to 3 days before your reservation - 75% cancellation fees apply
*Within 4-14 days of your reservation - 50% cancellation fees apply
*More than 14 days in advance of your reservation - 25% cancellation fees apply
*Cancellation on the date of purchase before 8 pm - 0% cancellation fees apply (except where your stay date is within 36 hours, then 100% cancellation fees apply)
I have lost my property. What to do?
Please report or hand in any lost items to Guest Services at The Beginning or in Heartlake City. LEGOLAND and Budget Family Breaks cannot accept responsibility for any items that are lost or stolen inside the Park or in the car parks.
What is your smoking policy?
LEGOLAND is committed to reducing smoking in public areas. There are three designated smoking areas in the Park located opposite Fire Academy, next to Squid Surfer and the Enchanted Forest. Smoking is not permitted in any other outdoor space, ride queue, restaurant, shop, or attraction. Staff members will ask guests to put out their cigarettes. This policy also applies to electronic cigarettes.
