What is the payment method?
Casetify accepts all major Debit & Credit Cards and PayPal.
Is Casetify available Worldwide?
Yes, Casetify is available Worldwide.
How long does Casetify take to ship?
Shipping time depends on the product you purchase and the destination country as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate timeframe.
How can I make changes to my order?
Simply email them at [email protected]
within 12 hours (not applicable to Cash on Delivery order). Be sure to include your order number. If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or colour that you would like to adjust, please also let us know the details in an email.
Can other people print my case?
No, only you can print your case unless your design is available on the Casetify Artist Collection. I want to join the Casetify Artist Collection to sell my design.
How do I track my order?
Sign in to your Account (the one that you made your order with) and click on Track Order. In some instances, a carrier’s tracking information may only be available in 1-2 business days after the order is shipped.
What is the return policy for Casetify?
Should you wish to return your item, please kindly email them with the reason for the return, within 10 days from receiving your order according to the delivery date on the tracking record, if applicable.