What is the payment method?
CEWE accepts VISA, Mastercard, American Express, Maestro and PayPal.
Where does CEWE deliver?
CEWE deliver in the limited countries provided at the checkout process.
How do I track my order?
Please log in to the website with your email address and password, then click on “order tracking”. If you would like more information on your order please contact us via telephone, email or LiveChat and we will be more than happy to help you.
How long will my order take?
Production times vary by product. Once produced, all orders are sent via first class royal mail or similar specialist courier. You can find more information on production and delivery times on their delivery information page. If the order is undeliverable a card will be left and the parcel taken to your local sorting office. The parcel will be returned to them if not collected after a specified time. Please ensure that the address you enter is correct and if it's a large parcel that someone will be available on receipt of this.
Can I cancel/make changes to my order?
Unfortunately, they are unable to edit or cancel orders once they have been submitted. As soon as you checkout, your order data is entered into their production workflow and does not allow manual intervention. This process ensures high security so that all customer data is protected. (Please refer to their order terms and conditions).
How do I return an order?
To return an order package, please secure it in the original packaging or a suitable alternative. They kindly ask that you enclose a short note to advise them what the issue is, along with your order number. Then, fix the returns label to the outside of the package and take it to a Royal Mail post office. The return is free of charge, but they do advise you to ask for proof of postage (which is also free of cost) just in case the item becomes lost in the post.
How long will my refund take to process?
If your order is refunded for any reason they ask that you allow between 7-10 working days for this to appear on your statement. The time it takes to process a refund is controlled by your bank/building society, for further information on this please contact them.
My product has arrived and there is a spelling mistake in it, what can I do?
When they print your CEWE product for you they use an automated print system so they print the data exactly as they receive it. The data they receive for your product is stored as a 'read only' file which means they can view your product but cannot make any changes to it themselves. If they reprinted your order the same spelling mistake would still be there.
If you are not happy with your products then you can return them to them under their guarantee. Once they have received your order back they can then issue you with a voucher so you can make any necessary changes and then re-order your product.
