What is the payment method?
Dell Refurbished accepts Visa, MasterCard, Discover, American Express, and PayPal. They do not accept Dell gift cards.
How long will it be before I receive my order?
Once they receive your order, it will typically take 2-3 days to process thru to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time they may need to contact you for additional information if discrepancies are identified.
What happens if I refuse delivery?
If you refuse delivery the package will come back to DFS and a restocking fee of 15% will be assessed upon return.
Can I cancel my order once it has been placed?
No, they are unable to make any changes once the order has been submitted.
What is the return policy?
You may return the products purchased from DFS within thirty (30) days from the date of the DFS invoice and obtain a credit of the purchase price (excluding shipping and handling charges and a 15% restocking fee) to the credit card account used to purchase the products. To return products, you must call DFS at 800.891.8595 to receive a Return Material Authorization and instructions on returning the system back to DFS For complete details on their return policy.