What is the payment method?
Aosom accepts payments through VISA, Mastercard, American Express, Maestro, and PayPal.
Where does Aosom ship?
Aosom ships to selected countries provided during checkout.
Can I track my purchase?
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order.
What is the warranty on my purchases?
You have 30 days to return an item to them in its original condition. Any modifications or alterations to the product will void the original warranty.
What happens if I cancel my order?
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your canceled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.
What’s your returns policy?
All items must be returned within 30 days of the item being delivered. Please note, Aosom ask their customers to contact them via email before attempting to return any goods for them to provide the necessary returns information. If returns are deemed unsuitable once received back to them, they will not be responsible for covering any costs incurred from returns postage.
My item has arrived damaged/faulty/with parts missing. What’s next?
In the event of this situation, please contact their Customer Service team at your earliest convenience possible, to a maximum of 30 days of delivery to receive an effective solution. If possible, please attach your name, order number, address relevant photos, and part numbers to assist the process.