What’s your returns policy?
All items must be returned within 30 days of the item being delivered. Please note, they ask their customers to contact them via email before attempting to return any goods for them to provide the necessary returns information. If returns are deemed unsuitable once received back to them, they will not be responsible for covering any costs incurred from returns postage.
What is the payment method?
Aosom accepts PayPal, Visa, American Express, Master Card, and Maestro.
What is the warranty on my purchases?
You have 30 days to return an item to them in its original condition. Any modifications or alterations to the product will void the original warranty.
What happens if I cancel my order?
If canceled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your canceled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.