What happens if I order something and it’s out of stock?
Their website is programmed to remove out of stock items for the online store, but occasionally an item sells out within the day you may order. If an item on your order is sold out, they will still ship the available merchandise and send you an email to notify you of this shortage. They will offer to refund or replace with another style of equal or lesser value.
Can I make changes to an order?
While they pride themselves on processing orders quickly and efficiently, unfortunately once your order has been confirmed they can no longer cancel or modify the order.
What is the difference between a Platinum and normal Stinger?
All their Stingers are hand crafted from Australian sheepskin and are water resistant. The difference is that the Platinum Collection is an Australian made boot, made in our Geelong factory in Australia. So if you want Australian made, then look for the word Platinum, it’s the one for you.
What is the best way to care for my EMU boots?
The less fuss the better, when it comes to sheepskin boots. If they get dirty, let the dirt dry and then brush it off. It’s best not to wash your boots or put them in the washing machine.They also sell an EMU Australia care kit