What is the payment method?
Evercreatures accepts VISA, Mastercard, American Express, Apple Pay and PayPal.
Where does Evercreatures deliver?
Evercreatures delivers to Worldwide.
What if my item is missing from my order?
If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact them at [email protected]
What is the Evercreatures return policy?
You can return your item within 14 days of delivery for an exchange or a full refund, however, they will only allow a free returns label via their website for exchanges. Any returns for a refund much be returned by your own method. They suggest using My Hermes at www.myhermes.co.uk as this is the cheapest option for your item. If 14 days have passed, unfortunately, they can’t offer you a refund or exchange.
When will I receive my refund?
Once your return is received and inspected, they will send you an email to notify you that we have received your returned item. If you are approved a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.