Fred Olsen Cruise Lines UK Voucher Codes & Discounts April 2020

Should you need to transfer your booking to someone else, if you are unable to travel, or if you need to change your cruise to another, this can be done (only once) and must be actioned at least 90 days prior to departure (the date your balance is due). The value of the new cruise must be at least 75% of the original booking value, and will also incur a £100.00 per person non-refundable amendment fee.
For ‘long cruises’ that are longer than 28 days, a transfer can only be allowed once, as long as you are 181 days or more from travelling. On these ‘long cruises’, an interim deposit is required at 180 days prior to departure and from then on the loss of non-refundable deposit is 30%, and once paid you would not be able to transfer to another cruise/person.
If you would like to request a name change on a booking, they can process this for you, up to 35 days prior to departure, with a £100.00 amendment fee per name change.
Should there be multiple changes of guests on a booking, where none of the original booking party are on the booking, this can be accepted, and will incur the same charges as above.

The balance of your cruise will need to be paid no later than 90 days before the departure date. Any cruise holidays booked after this date require you to pay the full price for your cruise, at the time you make your booking. However, special payment conditions may apply to special or discounted prices.
For longer cruises, of 28 days or more, they require an additional deposit of 15% is paid at least 180 days prior to departure.
If you wish to make a payment toward your cruise you can do this via the ‘My Cruises’ section of their website.
Alternatively, you can contact your travel agent. If you booked directly with Fred. Olsen, please call Guest Services team on 0800 0355 145. Guest Services team are available 8.30am to 6 pm Monday to Friday, and 9 am to 5 pm on Saturday.

If you booked your cruise directly with Fred. Olsen, you can expect to receive tickets approximately 21 days prior to your cruise departure. If you have booked through a travel agent, please check with them as to when you will receive your tickets. In order to process and send your tickets, they require the usual booking information from you - the quickest way to provide them with the necessary details is by completing Guest Information Request Form, via the ‘My Cruises’ section of their website.
If you’ve supplied them with an e-mail address, your ticket will be sent electronically to you. If you have booked through a travel agent, they will send your tickets to you via the post.
If you have any questions or concerns, please call Guest Services team on 0800 0355 145 or e-mail [email protected] Guest Services team are available from 8:30 am to 6 pm Monday to Friday, and 9 am to 5 pm on Saturday.