What are Holiday Gems payment methods?
Holiday Gems accepts VISA, Mastercard and Maestro.
How can I cancel my booking?
In order to cancel, you will need to be the lead passenger and have your booking reference to hand. You can find this on your final travel documents. Your cancellation options will depend on the type of holiday you have booked. Please email them at [email protected]
On occasion, their customer services team may be able to offer a date change or a name change for a nominal fee.
When can I expect to receive my tickets?
Most airlines operate on a ticketless basis. However, if you provided an email address at the time of booking, your final travel documents will have been emailed to you within 72 hours of confirmation. On the document titled your tickets, you will see under the aeroplane symbol an airline check-in reference. This is the reference the airline will use for your travel party. If you did not provide an email address at the time of booking and paid for your tickets to be posted to you, then these will be dispatched 7-10 days prior to departure.
Some package tour operators do not issue tickets until 2 weeks prior to travel. These include Thomson Holidays, Olympic Holidays, Jet2 Holidays, Balkan Holidays and Red Sea Holidays. These tickets will be dispatched no later than 7 days before travel.
To check if you are travelling with any of the above operators they ask you to refer to your ATOL certificate where the ATOL provider will be displayed.
If you wish to receive your documents via the post, then please note a charge may be applicable.
How do I make a change to my booking?
All amendments are subject to the suppliers’ and our terms and conditions. In order to request a change, you will need to send them an email to [email protected]
Please include your booking reference and the change you are wishing to make. Please allow them 72 hours to respond to the request and advise you of any additional charges. Amendments and cancellations must be emailed and cannot be handled over the phone.
Please note that all amendments will incur a £50.00 per person administration charge, plus any supplier charges.
How do I obtain my inbound pick-up time for my transfer?
In order to obtain the inbound pick-up time for your transfer, you will need to contact the supplier directly as they do not provide them with these details. Please use the telephone number provided on your travel voucher. You will need to contact the transfer company at least 48 hours prior to your return travel date.