STANDARD PARCEL DELIVERY: FREE
on orders over £50. Under £50 just £5.00
LARGE or HEAVY PARCELS: From £10 if over 30kg or over 1.5m in any plane.
Please note that they only offer delivery to mainland UK. N.Ireland, Ireland and all other UK Islands are excluded from delivery. Some areas attract a surcharge which will be calculated at the checkout, based upon the contents of your basket. If no delivery rate is returned then they will not be able to deliver to your address.
FRAGILE PARCEL DELIVERY:
Some extremely fragile items may require a specialist delivery to avoid damages. Fragile parcel additional charges are from £10 and charges are calculated in the checkout.
SPECIALIST DELIVERY: £59.95
Applies to large items for example; kitchen appliances, fitness equipment, fires and/or furniture. Only one £59.95 charge per order. Please note that in some instances for online orders they may use a courier to supply larger items rather than their own Leekes fleet. Sadly this will mean that there is a limited service and they would be unable to offer any disposal/collection of goods, products and waste. Assembly is also not available for online orders outside of their standard store delivery area.
ADDITIONAL DELIVERY CHARGE: £59.95
Some larger items will require additional support when delivered due to their weight, fragility or the technical nature of the product. These items include some range cookers, American side-by-side fridge freezers and some supplier direct deliveries. To ensure these items reach you in showroom condition there will be an additional delivery charge of £59.95. This charge will be clearly displayed on the product page, in your basket and at the checkout. The additional delivery charge will normally be applied with the specialist delivery charge. The additional delivery charge is considered per item.
AGE VERIFICATION REQUIRED ON DELIVERY: From £2.50
Some products may require proof of age and a signature on delivery. This information will be detailed on the product and at the check-out. An additional delivery charge will be applied for this service. Orders over £50 will incur a charge of £2.50 and orders under £50 will be £7.50.
DELIVERIES TO THE WORKPLACE OR SHARED ADDRESSES:
Please be aware that their carrier will not ask for you in person. Your delivery will be made to reception or concierge where possible. Please do not order for delivery to the workplace or shared address if you feel that it is not secure as they cannot accept liability for a successfully signed delivery that does not subsequently reach you. No refunds or replacements will be offered for missing items at these addresses.
When?
Monday - Friday 7:30am - 6pm
Saturdays attract an additional surcharge, where available. Call 0333 2224120 for more information.
DELIVERY OVERSEAS
Unfortunately, Leekes is unable to deliver goods/purchases to shipping partners inside of the UK mainland for shipment of goods/purchases overseas.
TAX FREE SHOPPING
Leekes does not offer TAX-FREE shopping at any store or via leekes.co.uk
A more in-depth look at delivery
Charges:
Delivery must be to an address in the United Kingdom. Please note there will be an additional delivery charge for the Scottish Highlands and Island postcodes. All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Whilst they try to accommodate delivery to work/ alternative addresses, for your first order they reserve the right to refuse delivery to addresses other than the billing (registered card holder) address. In this instance, they will make every effort to contact you. Please make sure you keep the receipt enclosed with your goods.
Delivery is FREE for orders over £50 with the following exceptions:
- There will be an additional charge of £59.95 for orders that require a specialist delivery. Items requiring specialist delivery are kitchen appliances, fitness equipment, fires and/or furniture (only one £59.95 charge will be applied per order).
- Orders under £50 will incur a delivery charge of £5.00 and will be subject to the additional charges outlined above where applicable.
- Orders requiring age verification will incur a surcharge of £2.50.
- If your initial order value qualifies for free delivery and the non-faulty goods are returned of a value that takes their remaining order value to less than the prevailing free delivery threshold at the point of your initial order, then the applicable delivery charge will be deducted from your refund.
Packaging:
Wherever possible they try to recycle packaging. This will on occasion mean that the packaging in which you receive your order may not represent the contents. If you feel that you may have received the wrong item(s) please check the contents of your parcel before contacting Customer Care.
Please note, where packages may contain contents that may spill, i.e. paint or wood care these should be opened away from any surfaces that may react due to contact with paints or solvent type material. Leekes are not liable for any damages resulting from any spillage or content damage.
Some items are fragile in nature and whilst they do their best to ensure that packages arrive to you safely, some damages may occur whilst the parcel is in the delivery network. Please open all fragile items with care, including; mirrors, crockery and other such products. Leekes are not liable for any personal injuries that may occur when opening these parcels.
How They Deliver:
Smaller products are generally delivered by courier or by post.
If your product is to be delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.
For larger products, you will be contacted by their customer service team to arrange a suitable time for delivery when your goods are ready to be dispatched. Delivery of larger products will require a specialist delivery and take place between 7.30am and 6pm Monday to Saturday.
Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
Please note that delivery arrangements may differ if you choose a product deliverable direct from the manufacturer. You will be contacted by the manufacturer directly if this is the case.
If you'd like to have items sent to separate addresses, please complete a separate order for each address. Separate delivery charges will apply to each address.
Accepting Delivery into Your House:
It is your responsibility to ensure that goods will fit and pass through all doors, hallways, paths and steps up to the property etc. In order to minimise the likelihood of damage it is your responsibility to ensure that access routes are clear and floors are covered to prevent damage. They cannot accept responsibility for any damage caused to your home or goods. It is your responsibility to inspect your goods upon receipt and to reject delivery if the goods are damaged or if there is a visible fault.
Delivery Times:
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day.
Parcel deliveries will normally take 1 - 4 days to be delivered (to be safe, please allow a little extra time during busy sale periods such as Black Friday). You will receive an email when your delivery is dispatched that will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep.
Parcel deliveries are usually made between 7.30am and 6pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
If you choose a product which is delivered by courier, you may be offered the option of paying a small extra charge for a premium delivery service. In this case, your product will be delivered on the date and time specified. All deliveries must be signed for.
Leekes Specialist Large/Heavy Item Delivery Services:
(a) As previously stated orders that include white goods, fitness equipment, fires and/or furniture will require a specialist delivery at a cost of £59.95. This cost will be applied to all orders regardless of the total order value. The specialist delivery service includes:
- Delivery of goods to your room of choice, where reasonable.
- Unpacking of goods and the removal of all packaging. In the event that you do not wish the goods to be unwrapped, they will ask you to sign a brief disclaimer to acknowledge this decision.
- Inspection of the goods for any damage or faults.
Where, in the opinion of their delivery crew, there is a problem with access, either due to size or weight issues, then delivery will be completed to the customer's door only and is only applicable for deliveries on Leekes fleet. When placing an online order, the goods may be delivered by courier and therefore will be a standard delivery only with no additional service being provided.(b) In addition to the parcel service described above they can offer a number of additional services to limited locations only. Please call them on 0333 2224120 after placing your order to arrange any of the services below:
- Guaranteed Saturday delivery can be arranged for an additional fee of £10 to selected areas.
- Collection of an old electrical appliance for recycling carries an additional cost, this varies according to the size of the appliance for collection. Goods must be returned correctly packaged. Interested in this service? Please email them with your order number at customercare@leekes.co.uk
Tracking Your Order:You can track the progress of your order by logging in and then going to 'My Account'. They will inform you if there are likely to be any unexpected delays. Your despatch notification email will contain additional tracking links to the website of the carrier that will deliver your goods.Disconnection:Your old appliance should be safely disconnected prior to their arrival.Scrap Collection:For many larger products, they offer to remove your old appliance for a small extra charge. IMPORTANT: Your old appliance must be empty. Fridges/freezers must be fully defrosted. Your old appliance should be safely disconnected prior to their arrival.Missing or Incorrect Orders:If you do not receive all your products please check that they have been despatched by using their tracking facility (simply log in and then go to My Account). If your order is not en route to you, please email them or ring them on 0333 2224120.Your Right to Cancel:In accordance with the Consumer Contract Regulations 2013, you may cancel your contract within 14 days of delivery.