What is the payment method?
Lily O’Brien’s accepts VISA, Mastercard, Maestro, and PayPal.
When will my order dispatch?
Orders placed before 11 am will be dispatched within 24hours Monday-Friday excluding Bank Holidays, stock allowing.
How can I track my order?
The most efficient way to track your order is online through our website. This service is only available for trackable postal and courier deliveries. In these cases, automatic emails will be generated to update you on tracking numbers for orders being shipped. In all cases, status updates will be emailed through to each customer confirming when your order has been processed and dispatched, regardless of the delivery option selected.
What is the Lily O’Brien’s return policy?
Lily O’Brien’s want you to be 100% satisfied with the products you receive and the service we provide, so if there are any issues with your order, then please do not hesitate to contact a member of their online sales team and they will be happy to rectify it as swiftly as possible. In order to assist them to resolve any issues to your satisfaction, they would request that customers contact them as swiftly as possible following the order placement if you have any reason to cancel or change your order details.
When will I receive my order?
Refunds can take up to 10 working days to appear in your account.