How do I track my order?
To track your order, just call their one of their Chocolate Advisors on 0345 121 1911, or submit a request through the contact us form.
How do I cancel an order?
To cancel an order, please submit an order cancellation form. All returns are subject to their terms and conditions. You will be notified of the progress of your cancellation once they have received the form. If you have further queries, call their one of their Chocolate Advisors on 0345 121 1911, or submit a request through the contact us form.
What is the Thorntons returns or exchange policy?
They operate a ‘No Quibble’ exchange policy which means that, if you wish to return an item and you possess a valid receipt, they will happily provide a full refund, exchange or credit note. If you do not have a valid receipt, they will be happy to offer an exchange or credit note; unfortunately, they cannot offer a refund without a receipt.
How do I place an order for a business or corporate event?
If you are a corporate customer, they can offer you volume discounts and other offers through their Corporate Gifting Service. You can find more about the available discounts on their corporate site: corporategifts.thorntons.co.uk.
For wedding orders, please call their one of their Chocolate Advisors on 0345 121 1911, or submit a request through the contact them form.
Are Thorntons products recyclable?
Many of their products can be recycled dependent on local facilities - consumers can check what recycling facilities there are on the Recycle Now website.
What is the payment method?
Thorntons accepts Visa, American Express, Mastercard and Maestro.