What payment methods do you accept?
Litecraft accepts all major Debit & Credit Card.
Do you deliver outside the UK?
Sorry, Litecraft currently delivers to the United Kingdom only.
What are the delivery times?
Litecraft delivers most items Monday to Friday 9.00 am – 5 pm (although some of their couriers may deliver slightly earlier or later).
What is your return policy?
If you wish to return any goods you must inform them in writing (letter, email or fax) within 14 days beginning on the day after delivery of those goods. The date of delivery will be as recorded by their carriers. Once they have your request for a return their customer services will give you an authorisation number. Goods without a returns authorisation number will not be accepted.
Please ensure all goods are returned with their original packaging, complete with all other associated components sent with them such as lamps (light bulbs). Goods should be in an undamaged condition. The cost of returning the goods will be deducted from the refund of the purchase price if a collection is arranged by them.
When will I receive my refund?
Your refund will be made within 14 days of return of the Goods.