Do the prices include VAT?
Yes. All of them. Every. Single. One includes Vat.
Do you offer quantity discounts?
It depends on how much you are ordering! In some cases yes they do. Just give them a call to talk about it, or drop them an email.
Can I request a certain delivery date?
Unfortunately, it’s not possible to arrange an exact time or date, although if you miss the delivery, their couriers will try and deliver a second time. If you miss the delivery again, you can either collect your light from the local depot or for a little extra cost, arrange a third delivery.
They will, of course, send you an email when the item is dispatched.
What if I want to cancel my order?
Apart from them being a little sad, that’s fine. You can cancel your order, in writing, for any reason, at any time within 7 days of delivery as long as you haven’t used it.
What should I do if there are faulty goods in my order?
You should check your order within 48 hours of receiving it and contact them regarding this immediately. They will then arrange to replace the item for you, as quickly as they can.
How should I return faulty goods?
Contact them immediately and they’ll arrange to return it to them, please don’t just send it straight back! If it’s faulty they’ll then refund you the cost of the item plus the cost of the return delivery.
Where should I send the item(s)?
Their address is:
Lights 4 Living
Unit 4, Westpoint
How can I pay?
You can pay by any of the following: Visa, Maestro, Mastercard, Delta, & Visa Electron. They also take Payments by Paypal. They accept cheques or cash although they would rather you did not post a cash for obvious reasons. If you’d like to pay by some other means, give them a call or drop them an email and they’ll see what they can do.
What guarantee do I get?
They offer a minimum 12-month guarantee even if their manufacturer provides less than that on all of their light fittings, so if anything goes wrong with your light you have the confidence that it will be sorted out A.S.A.P. Unfortunately light bulbs are not guaranteed as some light switches or dimmer switches can cause early lamp failure and also any power surge or spike in the electricity supply will almost certainly blow the bulbs, also many outside lights cannot be guaranteed if installed within 7 miles of the coast. Any light bulbs that are damaged on arrival, however, will be replaced Free of Charge.