What payment methods do you accept?
Lighting Direct accepts all major Debit & Credit Card.
Do your prices include VAT?
Yes, all prices are inclusive of VAT.
Can I track my order?
Yes. Once your order is on its way, you’ll receive an email and/or a text from their carrier confirming that they will be delivering your order shortly and confirming your two-hour delivery slot. The text and/or email will outline your personal Tracking Number and details of how to monitor the order’s progress until it reaches your designated delivery address. Their carrier can even provide you with a proof of delivery should it be required.
How do I know my order has been received?
When you order online, you’ll see your Order Confirmation on screen after your payment has been processed. They, then follow this up with an emailed Order Confirmation, so you can be confident that your order has been received and is being processed.
If you are concerned that they may not have received your order, simply email the tour Sales team at [email protected] and a member of the team will be happy to track the status of your order.
Can I change or cancel my order once it has been placed?
They process orders very quickly – often within minutes of them being placed online - so if you would like to change or cancel your order, please contact their customer service team as soon as possible. Lighting Direct will do their very best to make any alterations to your order prior to it being dispatched, but it’s very likely that your order will already have been picked, packed and dispatched. If this has happened, then they will be unable to change your order (as it will have already left the building!), but you’ll be able to take advantage of their convenient ‘Change Your Mind’ guarantee and simply return any unwanted items to them for a refund.
I’ve ordered the wrong item; can I still return it?
Yes - no problem. Their ‘Change Your Mind’ guarantee is included with most products. This guarantee gives you the right to return any unwanted items within 90 days of receipt, with no hassle and no fuss. Please visit their Returns Page.