Metrofone Discount Code November 2026

Metrofone accepts VISA, Mastercard, American Express and Maestro.

Metrofone delivers to the United Kingdom.

Metrofone offers a 30 days exchange policy that is active from the date of receipt. If your handset develops a fault within 30 days, they will ask you to return the handset for screening and testing. Once the handset fault has been confirmed they will then be able to exchange the handset for the same make and model.

All handsets return must be in a resalable condition, with the original box and all accessories. Personal information must also be removed before returning.

If your deal included a cashback by redemption it will show in the order summary of your order emails. You will need to claim your cashback at different stages throughout the initial tenure of your airtime agreement. Claiming this is easy. To claim simply log in to the account section of the website and click ‘Claim Cashback’. This will take you to a simple form to fill in and submit your claim.

Equipment can be returned within 14 days of receiving it if you are unhappy with your choice. Please call their customer service team before returning to obtain an authorization code. The handset must be returned in a re-saleable condition with all box contents present. Please note that you will be billed for any usage during this time. If you have entered into a contract with no equipment then you have 14 days from the date of your agreement.

If you would like to cancel your agreement after your 14-day cooling-off period, you will be required to give 30 days’ notice. This can be done over the phone with the Networks’ Customer Service Teams. If you are still within your contract period, then a cancellation fee may apply. If you would like more information about the EE complaints code, it is located on the help page on the EE website.