What payment methods do you accept?
Pharmacy First accepts VISA, Mastercard, Maestro, and PayPal.
Where does Pharmacy First deliver?
Pharmacy First delivers to Worldwide.
How long will it take to process my refund?
They aim to process your refund within 24 hours of receiving the good, however, it can take up to 30 days to receive the refund via the original payment method. Once you've canceled the contract, you have a legal 'duty of care to keep the items in a good condition and return them at your expense. They are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which maybe 100% if the loss is the result of unnecessary handling of the goods by you.
In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, they will refund you the full amount paid for the goods including the basic delivery charge within 14 days of receipt of the notice of cancellation.
What is the return policy?
You have a 14-day cooling-off period. You're entitled to return your items within 14 working days and receive a full refund. Please contact Pharmacyfirst.co.uk within 14 working days of receiving your items by completing the form on their contact them page, making sure to select 'returns' from the drop-down menu. Alternatively, notify a member of their Customer Care team on 0161 3 200 200. Please note that they are unable to accept returns for the following unless they are damaged or faulty:
Perishable items.
Unsealed items with a protective seal due to health protection or hygiene reasons.
Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
Please note, this does not affect your statutory rights.
Where do I send returns?
Once you've notified their Customer Care team about returning your items, please arrange postage to:
Pharmacy First, Unit 5 Crown Point South Industrial Park, Denton, M34 6PF, United Kingdom
Unfortunately, they're unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and they'd recommend sending all returns via a recorded delivery service.
