What payment methods does Primrose accept?
Primrose accepts VISA, Mastercard, Sage Pay, and PayPal.
How quickly does Primrose deliver?
Each item has an estimate of the delivery time in the product description beside the product picture.
Can I ask for delivery on a specific day?
If you wish to delay delivery until a specific date please contact them first so they can arrange this for you.
What if I need to cancel my order before it’s been despatched?
If you cancel an order before despatch, Primrose will give you a cancellation number which you should retain in the event of any subsequent query. That number is your proof that you have canceled the order in time to prevent it from being dispatched. If you don’t have a cancellation number and you refuse to accept an order from their carrier that has been correctly supplied, they will need to deduct the cost of returning the items from any refund that they make.
What is Primrose return policy?
If you think you might want to return any goods, please don’t use them outside or test them in a way that you wouldn’t be able to in a shop. If you handle the goods in any way which you wouldn’t otherwise be able to in a shop, and the goods are devalued as a result, they retain the right to deduct an amount considered equal to the diminished value of the handled goods from your final refund amount. If the product is sealed in see-through plastic that allows you to examine the contents as you would in a shop, please don’t open the packaging. Otherwise, don’t hesitate to inspect the goods, but please don’t damage or dispose of the packaging until you’re sure you want to keep it.
Their returns address is:-
Primrose Group Ltd, Returns Department, 44 Portman Road, Reading, Berkshire, RG30 1EA
When will I receive my refund?
Your refund will be processed within 14 days of the date on which we receive the items back into their warehouses. Refunds will be made to the same payment method used to place the original order.