What is the payment method?
Puzzleyou accept VISA, Mastercard and PayPal.
Do you ship Worldwide?
Unfortunately, Puzzleyou is unable to ship Worldwide. Puzzleyou ship to limited countries provided during checkout.
What is the delivery time of my order?
The expected delivery date can be found on their homepage below the blue button (Create it here) and in the shopping cart. UPS usually delivers the parcel on the 2nd or 3rd working day after shipping. They will inform you by e-mail and send you a tracking number as soon as the parcel leaves the production department. Please remember that UPS does not deliver on Saturdays. If you happen to be in a remote area, please note that the delivery might take longer.
What are the puzzles made of?
The photo puzzles are made of the special puzzle board. Your photo or collage is printed with the latest digital printing methods and put on 0.09-inch puzzle cardboard.
Can I use every image I want to create my puzzle?
You are required not to infringe copyrights, trademark rights or other protective rights of third persons. Illegal images are strictly prohibited. Further information can be found in their GTC.
Can I get a refund if I do not like my photo product?
Unfortunately not. You are not allowed to withdraw from a contract regarding goods which have been manufactured based on your individual specifications. That is why it is important to load up an image with a good resolution in the ordering process.