Hw do Iknow the order has been placed?
You’ll know the order has been placed when you reach a page that displays the following message: “Thank you’ we have received your order”. Later you’ll receive an order confirmation e-mail.
What is the payment method?
Sophie Allport accepts all the major debit/credit cards and PayPal.
Hw d I arrange an exchange?
If the product you require is still available, they will exchange it for you (postage charge is charged at £3.95 for standard second-class UK delivery and for international deliveries, this will be calculated at the time of the exchange). If the new item you require costs less than the one you have returned they will refund you the difference. If it costs more than the one you have returned, they will need to take an additional payment from you before they can send you the item. Please make sure you give them a daytime telephone number or your email address so they can contact you.
Your replacement item will only be dispatched once the original item has been received back at the Sophie Allport head office.
Orders or exchanges that have an outstanding balance to settle will be held for 14 working days. After this, the order will be canceled and any credit on the account will be refunded to the original payment method.
How long it will take to deal with my return?
Once your parcel has been received by their team it can take up to 7 working days to fulfill your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach them more quickly but do not progress more quickly through the process. When they have dealt with your parcel they will confirm this to you by email, assuming you have given them your email address. Please be aware that it can take five to seven days after they have processed a refund payment for it to appear on your credit card statement.
If, after sending your return to them, you have not received their email confirmation within 7 working days, please contact them on 01778 560 256 (Monday - Friday 9 am to 5 pm) so they can investigate.
Can I cancel the order?
You have the right to cancel this contract within 14 days from the day after the goods have been received without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or, in the case of multiple goods under one order, when the last of the goods is similarly acquired. To exercise the right to cancel, you must inform them: Sophie Allport, The Old Brewery, Spalding Road, Bourne, Lincolnshire, PE10 9WG,
[email protected], (01778 560256) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). They will then communicate to you an acknowledgment of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
