Do you offer next day/express delivery?
They do offer next day delivery! The order has to be placed before 2 pm and this comes with a charge of £5.40.
When will my order be delivered?
Your order is processed as soon as it comes to them and they aim to deliver your order up to 5 working days after the order has been dispatched. This may take slightly longer for international orders. If you still haven’t received your order after two weeks, please contact them.
How do I get free delivery?
Free delivery is available on all orders placed over the value of £50 which are for delivery within the UK.
Can I exchange an item?
Unfortunately, you wouldn’t be able to exchange an item once you have purchased it. You would need to return your original order and place another order using their website.
When will I receive my refund?
A refund can take up to 14 days and this can differ depending on your bank.
Can I track my order?
Yes, you can track your order if you have provided them with a mobile phone number. The courier will send you a message with a link to track and make amendments to your delivery.
What types of payment you take?
They accept Visa, Visa Debit, Mastercard, Maestro, and Paypal.
Can I cancel my order?
Their orders are processed automatically and cancellations are not always possible if the order has reached their warehouse. If you contact them, quoting your order number they will advise you on the progress of your order and assist with your request.
How do I return an item?
To return an item, please follow the guide on their delivery and returns page. You can return all faulty items, please head to their returns T&C’s for more information.