What is the payment method?
Turnbull & Asser accepts VISA, Mastercard, American Express, Diners Club, Maestro and PayPal.
Do you deliver internationally?
Yes, they deliver internationally.
Can I cancel the order?
If they receive your cancellation request prior to any goods being dispatched then you have nothing more to do; they will cancel the order and take no payment. If payment has already been taken because the dispatch of your goods was imminent then the charge will be refunded in full to the same card that was used. However, it may not always be possible to stop an order from being dispatched as they endeavour to process orders immediately. If this is the case then please return the order by following the online Returns procedures. Please note that your right to return goods does not apply to certain products. Further details are set out in their Returns Policy. If you have any further questions regarding order cancellations or their returns policy then please do not hesitate to contact them.
Can I return the product?
Unwanted goods may be returned for a refund or exchange if returned in their original condition within 30 days after receipt and with proof of purchase. Goods must not have been worn (other than for the purpose of checking size) or washed. For hygiene reasons, boxer shorts may only be returned if unused and unopened in their original packaging. These exclusions do not affect your statutory rights. Refunds will only be made against the Credit or Debit Card used in the original purchase of the goods.
How will I receive my refund?
Refunds will only be made against the Credit or Debit Card used in the original purchase of the goods.