What are the payment methods?
Vinatis accepts Credit card VISA, Mastercard, American Express, Paypal, Bank transfer, SOFORT Banking.
Can I modify or cancel my order?
Once the order has been completed and the payment received, it is only possible to change or cancel your order by contacting their customer service ([email protected]
or +44(0)20 3499 5093). Please note that if your order has already been sent by our shipping service, they won’t be able to change anything.
Is the payment secure?
Vinatis uses a secure payment system with the standard security technology of SSL, the currently safest and most widely used encryption, to process all transactions. Your credit card and bank details are coded and redirected to their payment processor – Banque Populaire des Alpes – without navigating through their website. Thus Vinatis does not record or store any information anywhere on the systems or premises.
What are the different shipping methods?
Once the payment is accepted, your order is immediately sent by Chronopost, GLS, Gefco. You will receive an automatic e-mail in order to track your shipment. For more information, you can contact their customer service ([email protected]
or +44(0)20 3499 5093). Concerning the shipping costs, it depends on the country of destination. All details are available on their page “Shipping & Delivery”.
I wish to gift someone a present, how should I proceed?
Make your own choice or go to their gift section to find a match, then go to the shopping cart. While completing the order, enter the address where the gift has to be delivered and choose it as a delivery address. You also have the opportunity to enter a personal message that will be printed on a gift card and joined the order. Bills are never enclosed to the shipment as they are available on your customer account in the section “Order history and details”.
What should I do if the delivery of my order takes a long time?
Feel free to contact their customer service for more information (contact[email protected]
or +44(0)20 3499 5093) concerning your shipment. Their team will investigate and give you an answer within 48 hours.
What should I do if one box arrives damaged?
The boxes they use were approved by different delivery companies with which they work in order to ensure the safe transport of bottles. Only a small number of the shipments (less than 0.5%) get damaged during transport. However, if one box seems to be not acceptable, you can choose either to refuse it or accept the safe bottles. In any case, you have to open the boxes and write down on the delivery slip of the carrier in which bottle(s) got broken in the presence of the deliveryman. You can then contact their customer service ([email protected]
) and their team will, of course, come back to you with a commercial proposal to compensate you.