When will my next Wine Plan shipment arrive?
They will reserve a Wine Plan case for you approximately every 12 weeks and at Christmas. You will be able to preview your next case before it is shipped.
How do I track my order?
When your order has been dispatched they will send you an email to allow you to track your case online with our carrier. If you have any concerns over the status of your order please call their Customer Service Team on 1-866-426-0336 who will be more than happy to check the status of your order on your behalf.
Please also see their Shipping Timetable
How do I cancel an order?
If you need to cancel your order, please call their Customer Services team on 1300 712 870 as early as possible and we will do their best to stop your order from arriving. 97% of orders are despatched within 24 hours of submission. If cancellation is not possible, they will arrange a collection.
What do I do if I don’t like wine?
They are always keen to hear from you, especially if you’ve tried a wine that is simply not to your taste, is faulty or for any other reason, just contact them to let them know.