How do I arrange a return?
If you change your mind, you can return your product to us within 30 days of it being dispatched, unused and in its original retail packaging. If you wish to return an item you must contact us to receive an authorization number. You can contact us by email to arrange a return, [email protected]
Can I receive a refund for my return?
VonHaus can only offer a refund if the item is unused and is returned in its original packaging with the seal and labels intact.
What if the item is damaged or faulty?
All items receive a 12-month guarantee if your item is faulty and it is not related to misuse we will repair or replace the damaged item and cover the courier costs associated with sending the item back.
What is the payment method?
VonHaus accepts PayPal, Visa, Master Card, and Klarna.