What payment methods do you accept?
VonHaus accepts VISA, Mastercard, Klarna and PayPal.
Where does VonHaus ships?
VonHaus ships within the UK.
What if the item is damaged or faulty?
All items receive a 12-month guarantee if your item is faulty and it is not related to misuse, they will repair or replace the damaged item and cover the courier costs associated with sending the item back.
How do I arrange a return?
If you change your mind, you can return your product to them within 30 days of it being dispatched, unused and in its original retail packaging. If you wish to return an item you must contact them to receive an authorization number. You can contact them by email to arrange a return, firstname.lastname@example.org
Can I receive a refund for my return?
VonHaus can only offer a refund if the item is unused and is returned in its original packaging with the seal and labels intact.