What payment methods do you accept?
Aerotel accepts all major Debit & Credit Card.
Do I need to go through customs to get to my Aerotel?
This depends on where you’re staying. Some Aerotels are located airside and some are landside. You can check any Aerotel’s Location Map to see if it’s landside or airside. If you’re still not sure, please contact them via getting in touch.
Is there wheelchair access?
Only selected Aerotels to provide wheelchair-friendly bathrooms and rooms. Please contact them via getting in touch or email them at [email protected]
at least 48 hours prior. Please note that these rooms are subject to availability.
Is smoking allowed in Aerotel?
Smoking is not allowed in any of their premises. However, their receptionist will happily direct you to the nearest smoking area if there is one at the airport you’re staying at.
I want to cancel my booking. How do I do that and what is your cancellation policy?
Bookings made are subject to terms and conditions per booking confirmation and charges may apply. Please contact them via getting in touch or email them at [email protected]
for further assistance. You can also read their Terms and Conditions for full information on booking amendments or cancellations. For bookings made via Travel Agents please contact the agent directly for assistance. The travel agent will advise you accordingly subject to their terms and conditions and if necessary contact them on your request.
Can I book a hotel room by telephone or email?
Yes, they can take bookings by telephone or email them with your booking needs.