What are the payment methods for Camper?
Camper accept payments through VISA, Mastercard, American Express, and PayPal.
How long does it take to send an order?
Orders are sent from Monday to Saturday, excluding holidays, from:
Polígono Industrial Fondos de L’estació. Barcelona Sur 2C-2D
08792 La Granada del Penedés-Barcelona
Orders placed Monday to Friday before 1:00 pm CET will be shipped on the same day. On Saturdays, orders placed before 11:30 am CET will be shipped on the same day. Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays. Orders for the Canary Islands are only sent on Tuesdays.
How can I return a purchase?
If you made your purchase at a Camper store or on the website, the easiest thing to do is to visit a store in the same country where you bought the item(s). Please note that if you made a purchase at a Recamper store, you will need to go to that same store or another Recamper store in the same country. They do not accept Recamper items at their full-price stores. Franchises are excluded. In the case of online orders, the exclusion applies to franchises as well as El Corte Inglés and Camper stores in Greece, Poland, and Sweden.
See the Store List
*If your purchase was made at Camper.com, you can also process and return via the website.
*Camper website does not accept returns of purchases made in physical stores.
If you have any questions contact them.
How can I cancel my order if I change my mind?
You can cancel your order at any time provided it has not already been sent. Please note that orders are sent the following business day (Monday to Saturday*) after the order was placed. To cancel an order, go to Your Orders and enter the order number and your email address. Your order details will appear and if the Cancel option is visible, you can select it to cancel the order. Once you have cancelled the order, you will receive a confirmation by email. If this option is not visible, it means that your order has already been sent and can no longer be canceled. You can also contact them to cancel an order.
If the order has already been sent, it cannot be cancelled but you can return it once it has been delivered.
*Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays. Orders for the Canary Islands are only sent on Tuesdays.
When will I get my refund if I return an order online?
If you return an online purchase via their website, they will examine the returned merchandise and the reasons you have provided for the return. Once they have determined that everything is in order, they will process your refund within 10 business days (Monday to Friday) beginning from the date your return was received at their warehouse. Funds will be refunded by the same payment method used to make the original purchase. Payments should arrive in your account 3 to 5 days after processing.