Updated 8th July 2025
309 Ratings. Average 4.5 out of 5 stars
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Startriteshoes accepts payments through all major Credit/Debit Cards and PayPal.
Startriteshoes ships within the United Kingdom.
Startriteshoes offer the following delivery options: Standard delivery – delivered in the 2-4 working days, costing £2.99. Next day delivery – delivered in 1 working day, costing £4.99. Orders placed before 4 pm on a working day will be dispatch on the same day with their nominated courier, Royal Mail. They are unable to deliver the next working day to certain areas of the UK and on orders placed during a bank holiday weekend. These may take 1-2 working days to arrive. Please see the full delivery policy for exclusions. Free standard delivery will be automatically available to select in checkout on orders for full-price items during promotion periods only.
Unfortunately, because of the quick turnaround from order to despatch they’re unable to change, add to, or cancel your order once it’s been placed. However, you do have a statutory cancellation right under the distance selling regulations. If on the receipt you no longer require the order, you can return the parcel free of charge for a full refund. Please refer to their hassle-free returns policy for more information.
Startriteshoes is unable to offer an exchange or replacement service. Should you return any unworn items within the 28 days return period or faulty shoes purchased from startriteshoes.com to them they will issue a refund to you.
If you purchased the shoes from Startriteshoes.com please return the goods to them following the returns procedure on the back of your invoice. If your invoice has been lost, please contact customer.services@startriteshoes.com or call 0344 561 7263 with your order number for the Freepost details. If you purchased your shoes from a stockist, you would need to return the shoes to that retailer along with proof of purchase. This could be a bank or credit card statement if the receipt is no longer available. This enables the retailer to not only see the shoes and fault but also allows them the opportunity to settle your complaint to a satisfactory conclusion. Unfortunately, they’re unable to take the shoes back directly due to your sale of the contract being with the company you purchased from.
This will depend on the nature of your inquiry, but most refunds are processed within fourteen days of receiving the parcel. If you think you should’ve received your refund already, please email their customer service team at customer.services@startriteshoes.com or call 0344 561 7263.
Phone
+44 0344 561 7263
customer.services@startriteshoes.com
Opening Time
Monday - Friday: 8:45 am-5:15 pm
Address
Broadland Business Park, Norwich, GB
Still looking for more tips whilst online shopping? Head over to our blog for more.
At Startriteshoes, designing children’s shoes is what they do. In fact, they’ve been doing it from their home in Norwich for 226 years. Whether you’re getting your little one ready for their first day at school or a muddy day in the park, it’s crucial that they’re in the right gear to keep them comfortable and protected. Their entire collection is available for infants, toddlers, boys & girls. Startriteshoes thoroughly understand that a child’s feet keep on developing & changing, from their infancy stage to teenage years. Startriteshoes promises to adapt to every new stage of your child without sacrificing their comfort.
Startriteshoes comes with excellent customer service keeping a good track of communication so customers can shop comfortably. Startriteshoes prides itself with a wide range of products so customers can get more than one option to shop and get their desired products all at an affordable price. They aim to give you a satisfying shopping experience and are satisfied when you are satisfied.
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