What is the payment method?
CartridgeMonkey accepts Sage, Maestro, Visa, American Express, Master Card, and PayPal.
I have received the wrong item. What do I do?
If you believe an item has been sent to you in error, please report this within 14 days of delivery.
Can I change my order?
If you have ordered an incorrect item or have changed your mind, you have 14 days to arrange a return and the value of the goods used towards a replacement product or refunded. After this 14 day period, it is possible to arrange a return, however, restocking fees may apply and is at their discretion. Unless otherwise agreed, the customer is responsible for returning the unwanted item(s).
What time will my order arrive?
If you are expecting a courier delivery today (Monday – Friday), your goods can be delivered up until 5.30 pm. They are unable to obtain estimated delivery times from the courier. If your order is being sent by Royal Mail recorded delivery service, they are unable to determine which day your goods will be delivered, as the delivery schedule is variable, typically 1 – 3 working days, however on rare occasion’s delivery can take up to 10 days.
Do you ship to BFPO addresses?
Yes, they do ship orders to BFPO addresses. However, there may be some restrictions depending on the items that you wish to purchase therefore they always recommend that you get in touch with them either by phone on 0845 365 6666, email [email protected]
or by live help before placing your order so that we can check this for you.
Can I get my order delivered outside the UK?
No. Unfortunately, at present, they can only ship to a UK address, with the exception of a BFPO address.
I didn’t receive all of my items, what should I do?
If you have received a delivery but you didn’t receive all the items you ordered, the remaining items will normally arrive on a separate delivery. To make sure that you receive your order quickly, if something that you ordered was not in stock we often part dispatch your order rather than delay all items. They also send some items from separate depots and so those items will normally arrive separately. Where possible they will let you know if your order will arrive on split deliveries, but if you are unsure whether this is the case, please call them on 0845 365 6666 and they can check for you.