How can I pay for my order?
Thompson & Morgan accepts Visa and MasterCard as payment for your order online. If you wish to pay by cheque, you would have to mail them your order.
Am I charged for the items as soon as I order them?
All orders by debit or credit card are debited on receipt.
Will I receive a confirmation of my order?
If, when placing your order, you provide them with your email address you will be sent an email confirming your order has been received. This will confirm product details, delivery address, delivery instructions, and anticipated delivery dates.
Can I trace my order?
You can track the status of your order online at My Orders.
How will my order be delivered?
All products are despatched in carefully tested secure packaging either by 1st or 2nd class post. Some items, such as potatoes, fruit and other heavier products (as well as orders for the Channel Islands) may be sent by courier.
How soon will my order be despatched?
They aim to despatch seed orders within a maximum of 5 working days unless otherwise stated and depending on the time of year. Fruit, potato, mushroom and plant orders will be despatched as stated. However, as growing conditions vary it may be necessary to ship potatoes, plants, fruit, and bulbs outside the indicated dates. Please note that for logistical reasons, items may be shipped separately, do not be concerned if you do not receive all the items you have ordered in one parcel.