What countries are available for shipping?
They are able to ship to the USA, most of Europe, and quite a bit of Asia as well.
What is the shelf life of the plant pods?
All of their plant pods have a shelf life of 2 years in dark, cool, and dry conditions.
What is the voltage or wattage of their products?
Their products work within a range of 100-240V. Smart Garden 3 uses 6W, whereas Smart Garden 9 uses 12W.
What is the life cycle of plants in the Smart Garden?
Different plants have different life cycles. Most plants in the Smart Garden grow for 2-3 months, chili peppers, and some blooming plants up to 6 months.
How long do shipping and delivery take?
Note that during holidays, delivery times might be longer.
*Shipping in the USA
*The estimated delivery time is 7 to 14 business days.
*Shipping in Europe and Asia
The estimated delivery time is 7 to 12 business days.
With orders only containing plant pods, please allow up to 18 days for delivery.
How do I activate my warranty?
All of their products have a one year warranty automatically from the moment of receiving the product. If any issues occur with your product or plants then let them know! https://support.clickandgrow.com/hc/en-us/requests/new
Can I exchange the order?
They do not offer exchanges. For questions regarding product upgrades, please contact their support team via https://support.clickandgrow.com/hc/en-us/requests/new.
What to do if I receive a damaged/defective item?
All damaged packages must be reported to them within 5 business days of receipt. Please do not discard any product(s) or packaging until all shipping issues have been resolved.
Please report damaged packages via https://support.clickandgrow.com/hc/en-us/requests/new. Please include the following in your message: photo or video of the damaged product(s) or package, description of the damage, serial number.
What is the refund policy?
A full refund is available up to 30 days after you received the item, providing the following criteria are met:
*You provide proof of purchase (order number or an email confirming purchase), the garden and/or pods are unused, in the original packaging and in the same condition they were received in. You must also cover the cost of return shipping fees.
*To return an item to Click and Grow, you should contact them via https://support.clickandgrow.com/hc/en-us/requests/new. Their Support team will provide you with shipping information and additional details where necessary. Returned products will require them to receive a confirmation at an offsite location before the refund can be processed.
Gardens or pods purchased through resellers, retail partners, or other websites are ineligible for a refund through us. Please consult their return policies for further information.