What is the payment method?
Derma Care Direct accepts Mastercard, Visa, Visa Debit, Visa Electron, American Express, Solo, and Delta.
What is the cost of delivery?
Derma Care Direct offers FREE delivery to all of its UK customers. This includes Northern Ireland, the Isle of Man and the Channel Islands. Delivery is usually between 3-5 working days from the date of order for our standard service. All ‘standard delivery’ orders are sent using the Royal Mail Tracked 48 Hour Delivery service (no signature required).
What is the return policy?
If you change your mind for any reason please contact their Customer Service team via email or phone prior to returning your product and they can initiate a returns process. They will ONLY refund you for any unopened items returned to them within 14 days of receiving the goods. Customers will be responsible for the cost of the returns postage. They will charge a £3 restocking fee for each returned item. They will NOT accept returns of used, opened or unsealed items. Only sealed, unused products can be returned to them for a refund.
Please return your products to:
Dermacare Direct (Returns)
Unit 8, Stoughton Grange,
Is it safe to use card details online on the website?
Derma Care Direct takes the security of your personal information seriously. They securely store your billing and shipping details including any email addresses. They do not store any payment card information. The payment card information and your address details are sent to Sagepay servers for card processing using High-grade Encryption AES-256 256 bit (the highest available) issued by Equifax.
When will my refund process?
They can process a refund for unopened items returned to them within 14 days of receiving the goods. Customers will be responsible for the cost of the returns postage, and they suggest using a tracked delivery service. They cannot accept any liability for returns lost in transit. They reserve the right to charge a $3 re-stocking fee. They cannot accept returns of used, opened or unsealed items. Only sealed, unused products can be returned to them for a refund.