What safe payment methods are accepted?
Dresslily accepts VISA, Mastercard, Discover, American Express, DressLily Gift Cards, DressLily Wallet, and PayPal.
Can I cancel/change the order I just paid?
It is only possible to change your order status before if the order is processed. They process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact their Customer Service (within the hour) with your change/cancellation request details included.
How to track my purchase?
Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.
How can I return my purchase to DressLily?
Before returning items to them, please read and follow the instructions below. If you make sure that you understand their return policy and ensure that all criteria are met, the first thing you need to start is to contact After-sale Services and please also provide them with the following information:
* Original order number
* Reason for exchange
* Photographs clearly showing the problem with the item
* Requested replacement item’s name, number, and colour
* Your shipping address and phone number
Please note that they are not able to process any items which are returned without their prior agreement. Once they agree to take back your purchases, please make sure you write a note in English with your order number or PayPal ID so that they are able to find the order details. The return process has to be initiated within 30 days of the receipt of your items. They only accept products in their original condition.
Can I exchange or return an item?
At DressLily they pride themselves in the quality and fit of their clothes. All Women’s Clothing is designated as OSRM (Other Special Regulated Materials) and once sold will not be returned or exchanged except for quality issues and is shipment.
Should you find any item to be materially defective, the item must be returned in the same condition as it was sent within 30 days after receiving the garment unwashed, unworn and with the original tags affixed. Although they check all merchandise for defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
They will exchange your product if the purchased product does not match your original order. For instance, it is not the colour you have ordered (perceived colour differences due to your computer monitor display will not be exchanged), or the item you received does not match the style you have ordered.
*Merchandise must be returned within 30 days of receipt;
* Merchandise must be unworn and unwashed;
* Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
* Gift cards, jewellery, underwear, and bodysuits merchandise may not be returned.