What is the payment method?
Eve Sleep accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Can I exchange my mattress?
Eve Sleep recommend that you carefully measure your bed frame to avoid getting the wrong size mattress, but in case you did get the wrong size it’s no biggie – they allow you to exchange your product within the one hundred night trial.
What is the return process?
As with all things in life, our aim is to make the returns process easier than ever. Get in touch with our Customer Experience team and they’ll be right with you.
More details on refunds & returns can be found on our refunds & returns page.
Do I have to pay for the return?
Absolutely not. They offer free returns on all eve products returned within the UK.
Can you refund via cheque?
Unfortunately, they don’t use cheques. Due to security reasons, they are only able to refund via your original payment method. Just give them a call on 0800 808 5766.
When will my refund be processed?
As soon as your eve product is on the way back to them they’ll process your refund to the account you paid with. The money should be with you within three working days.