Simply click the "Track Your Order" options and fill in your order ID for delivery details.
Please note this can be affected due to Holidays, weather conditions and also they are not responsible for delays caused by the customs department in your country.
Can I cancel the order?
FitVille only accepts order cancellation within 24 hours of your purchase.
What is your return policy?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, they require a receipt or proof of purchase. Please ask their customer service to make sure you send the package to the right address. Please kindly notice they are going to deduct 15% for credit card payment and handling fee. Upon receiving the product, we will send you a new item for free or issue your refund. The shipping cost of the exchange/return shall be covered by the customer.
NOTICE: If the products are sent with the wrong size/width/colour, they will cover the shipping cost for the return. As for the refund, they are going to withdraw 15% of the purchase amount for the Payment & Handling fee.