Can I change my delivery address after I’ve placed my order?
Once your order has been placed,they endeavour to get it to you as soon as possible, therefore they cannot guarantee they will be able to change your delivery address before the order has been shipped.
When will I receive my refund/exchange?
Returns take 3-7 business days to reach their warehouse. Once your return is received, your refund request will be processed within 7 business days. They’ll send you an email once they’ve successfully processed your refund, and you should then see the funds appear in your bank account within 3-5 business days.
How can I place an order from outside Australia?
Orders to international destinations can be placed online at intl.forevernew.com.au. Orders to New Zealand can be placed online at forevernew.co.nz.
What do I do if I’ve received an incorrect, damaged or faulty item?
If you have a problem with any item in your order, they’ll aim to resolve it as quickly possible