What are your shipping and delivery procedures?
Delivery is free to all UK addresses. Free delivery will not show on your order, just the price of the items ordered, Products will be delivered to the delivery address specified by you when making your order. If you order more than one product in a single order, then they may be dispatched separately and arrive with you at different times.
Do you have a 30-day money-back guarantee?
All products ordered from www.gtech.co.uk (or by telephone from Gtech) are covered by a 30-day money-back guarantee. If you change your mind they ask that you return the product to them in its original condition with your proof of purchase within 30 days. They will happily either exchange it or give you a full refund. Please note that they are happy to arrange the return carriage but they do ask that you cover the cost of £10 per order for all products excluding eBikes where the return carriage charge is £50 per eBike. Their 30-day money-back guarantee does not affect your statutory rights.
Is my order covered with Warranty?
All products are covered by a 2-year guarantee. To qualify, your product must be registered within 3 months of the date of purchase.
Does the Payment include VAT?
The prices indicated in the Catalogue and on the Website include VAT unless otherwise stated. Payment must be made in British pounds. You can pay for products using most major credit and debit cards.